DELIVERY
All standard items in-stock are shipped immediately upon confirmation of payment, however custom-made orders do take time as per volume and size of order.
All Orders are shipped ‘By Air Registered Mail’
For rush deliveries we do use DHL courier service via Dubai (which takes 3 working days for Europe, United Kingdom and Middle East destinations, and 4 days for USA, Canada, and Australian destinations). Direct DHL services are also available delivery within 72 hours to all destinations ‘subject to customer choice’.
For whole-sale Sutler buyers who buy in bulk, goods are shipped By Cargo Services BUT
we strongly suggest to all whole-sale buyers kindly place your required bulk order prior to one month & see very nominal freight charges > Delivery By Sea < that takes almost 30 days to most of destinations.


PRICE LIST
We quote prices both based on C/F (includes cost and freight) & FOB (freight on buyer).
We are engaged in making range of products so request to all customers before asking for price list please do categories us about the products of your interest so that we come back to you most specifically up to the mark. However, complete price list can also be provided.
It is also suggested to all badges customers to send your designs/photos, and we will come back to you with manufactured badge & price as soon as possible.
For Civil-war bulk/collector orders & other products please send E-mail for Price.


WARRANTY
We 100% take guarantee of all products made in our factory and will replace any items which are in some way defective in craftsmanship or materials.
You may return it within 15 days of receiving it in its original packaging and condition for replacement. However, we cannot replace exchange or refund any custom made orders for which wrong details are provided initially by the clients. For instance, wrong spelling details of any bullion item, out of shape/misfit clothing measurement etc.


SAMPLES
We also offer samples to our new Customers for "Quality Evaluation".
However, customer need to pay Samples Cost & Courier Charges in advance.
When he will place first order we will deduct the Sample Charges from the Total Invoice Value. Of regular clients they can ask for any item as free of cost sample prior to proceed with orders.


DESIGN FEES
We try to avoid design fees as much as possible, due to the type of article ordered, some items cannot be provided as free samples prior to ordering for those items the customer have to pay in advance. When samples are able to be provided, the first sample will be provided at no cost to the customer.
Additional samples, should they be requested will be assessed a fee appropriate with the work involved to obtain the same.